We want you to be fully satisfied with your purchase. Our goal is to ensure that every customer receives high-quality, authentic live resin products that meet expectations. Please review our return and refund policy below.
Returns Eligibility
Due to the nature of our products, we only accept returns or exchanges under the following conditions:
The product was received damaged, defective, or incorrect.
You must contact us within 48 hours of delivery to report the issue.
The item must be unopened, unused, and in its original packaging.
Unfortunately, for health and safety reasons, we cannot accept returns on any opened or used vape cartridges, disposables, or cannabis-related products.
How to Request a Return or Refund
To initiate a return, please contact our support team at Support@liveresincartsstore.com with the following:
Your order number
A photo of the damaged or incorrect item
A brief description of the issue
Our team will respond within 24–48 hours with next steps.
Refunds
Approved refunds will be issued to your original payment method within 3–5 business days after we receive and inspect the returned product (if applicable). Refund processing times may vary depending on your bank or payment provider.
Exchanges
If your item arrives damaged or you received the wrong product, we will happily send out a replacement at no extra cost.
Non-Returnable Items
Opened or used live resin carts and disposables
Items returned after 48 hours of delivery
Sale or clearance items
Need Help?
If you have questions about your order or this policy, please reach out to us at Support@liveresincartsstore.com. We’re committed to making things right and ensuring a smooth shopping experience.
